This article is written by Shreya, a member of the 2024-25 Mayor’s Youth Council. Shreya is part of the Careers and Opportunities committee, who wanted to highlight different career opportunities for youth.
Improving HR from the Inside: An Interview with Jasmin Ivaturi
Human Resources might not be the first field that comes to mind when you think of innovation, but it can be where strategy, communication, and smart technology come together.
Why Does it Matter?
Jasmin works behind the scenes to help HR teams run more smoothly. Her role focuses on improving internal processes, solving everyday challenges, and supporting tools like her company’s HR chatbot, which helps employees find information quickly and easily. It’s a practical, thoughtful job that makes a real difference in how people experience work.
Her Career Journey
Jasmin’s interest in business started back in the 1990s, when she decided to pursue a degree in International Business. Over the years, she built on that foundation with additional certifications in Project Management, CPHR, Change Management, and leadership development programs specific to her organization.
“I knew I wanted to learn more about how the business world worked,” she said.
That curiosity led her to Human Resources, where she now supports data and analytics related to her company’s HR chatbot. She collaborates with other teams to make sure the information provided is accurate and relevant—making the tool more useful for employees across the organization.
A Day in the Life
Jasmin’s day typically includes a mix of problem solving, communication, and process improvement. Whether she’s working with internal teams or looking for ways to streamline HR tasks, she’s focused on making systems work better for everyone.
Advice for Future Leaders
For teens interested in leadership, business, or HR, Jasmin recommends getting involved in programs that build real-world skills:
- Junior Achievement Company Program – a hands-on way to learn how businesses operate
- Volunteering (ex. Youth Central, Animal Shelter, Hospital, etc)– a chance to engage with community and build leadership skills
“These programs give you practical experience and help you figure out what you’re passionate about,” she shared.
What I Took Away
What stood out to me most in this conversation is how Jasmin combines technical know-how with people skills. Her work might not always be in the spotlight, but it has a strong impact on how a company functions day to day. It’s a great reminder that meaningful careers don’t always follow the same path—and sometimes, making things better behind the scenes is where the real value lies.
Final Thought
As Jasmin put it, “HR isn’t just about hiring—it’s about making work better for everyone.”